Return Policy

Return Policy – Fridge Seal Gasket

Fridge Seal Gasket is committed to customer satisfaction and complies with the Australian Consumer Law (ACL). This policy explains your rights and our returns process in clear terms.

Consumer Guarantees under the Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the ACL. You are entitled to remedies if a product is faulty, not as described, or does not meet acceptable quality standards.

  • Major failure: You may choose a replacement or refund.
  • Non-major failure: You are entitled to a repair or replacement, or another appropriate remedy.

Consumer guarantees apply for a reasonable period, depending on the product’s type, price, and expected lifespan.

For more information, visit the official
ACCC Consumer Rights and Guarantees
page.

30-Day Returns (Change of Mind)

In addition to your rights under the ACL, we offer a 30-day change-of-mind return option for eligible products.

To qualify, your return must meet all of the conditions below.

Eligibility conditions

  • The item is unused, clean, and in resalable condition.
  • The item is returned in its original packaging where possible.
  • You provide proof of purchase such as your order number or receipt.
  • The return request is submitted within 30 days of delivery.

Products not eligible for change-of-mind returns

Custom-made products, made-to-order products, all products in our Coolroom category, and Coolroom Hardware are not eligible for change-of-mind returns.

Custom-made and made-to-order products are manufactured specifically for your order.

For Coolroom products and Coolroom Hardware, please check all specifications, dimensions, profiles, fitting style and compatibility carefully before ordering.

Important: This does not affect your rights under the Australian Consumer Law. If a product is faulty, damaged, not as described, or supplied incorrectly, we will provide an appropriate remedy in accordance with the ACL.

Change-of-mind return shipping & refund adjustments

For eligible change-of-mind returns, return shipping is the customer’s responsibility.

After we receive and inspect the returned item, we will process the refund.

For change-of-mind returns, the original flat-rate express shipping charge is not refundable, except where required under the Australian Consumer Law.

Faulty or incorrect items (our responsibility)

If your item is faulty, damaged, not as described, or we supplied the wrong item, please contact us and include your order number and clear photos where appropriate.

Where applicable under the ACL, we will provide an appropriate remedy and cover the return shipping cost.

Refund processing time

Once your return is received and inspected, approved refunds are processed within 2 business days.

Bank processing times may vary depending on your payment provider.

How to request a return

  1. Email us at support@fridgesealgasket.com.au with your order number.
  2. Briefly explain the reason for the return. If the item is faulty, damaged or incorrect, attach clear photos where appropriate.
  3. We will reply with the next steps and return instructions.

Business Details

Business Name: Fridge Seal Gasket
Legal Entity: The Trustee for Talebi Family Trust
ABN: 59 714 335 828
Address: Unit 6, 41 Discovery Drive, Bibra Lake, WA 6163, Australia
Phone: (08) 9494 1259
Email: support@fridgesealgasket.com.au

Return Address: Unit 6, 41 Discovery Drive, Bibra Lake, WA 6163, Australia

Last updated: 25 August 2026

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